Help

Operations

How do I add to the shopping cart?

You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to shopping cart", within this box there will be a button which you can click on to add this item to the basket.

How do I know my item has been added to the shopping cart?

Once you have clicked on the "add to shopping cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket by clicking on “View Cart” at the top right of the page. Your items will be listed in the basket, you can also edit them further from here.

How do I get to the checkout?

You can add to the shopping cart basket  from the detailed page of a product. Next to the main image of every product there is a box titled "add to shopping cart", within this box there will be a button which you can click on to add this item to the basket.

How do I edit my items?

First locate your shopping cart by clicking on the link "View Cart" in the top menu navigation bar. It will have 3 action options next to each product Update/Edit/Delete.

How do I check the shipping cost on my items?

You can locate a "Shipping Calculator" on the detailed page of the product. Select the "Shipping Calculator" link on the product page of your choice, enter your country and quantity to calculate the shipping cost for that item. A total shipping cost will also be calculated at the checkout.

Order Status

How do I know my order has been received?

Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.

How do I track my order?

You can check the status of your order by clicking on "Login" at the top menu navigation bar. Once you are logged into the system, you will see all of your orders invoices and order status.

My order never arrived.

Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.

An item is missing from my shipment.

Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.

When will my backorder arrive?

Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.

My Account

How do I create an account?

You can register for an account at the checkout point. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.

I forgot my password.

On the login page of your account, found by clicking on "Login" at the top of the page, there is a link called "Password recovery tool." This is where you can have your password emailed directly to you.

Shipping

Do you ship to my country?

To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.

What are my payment choices?

Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.

When will my order ship and what are my shipping charges?

First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.

Guarantees

Price

All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.

Privacy Policy

We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.

Security

This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.

Pricing and Billing

I have a question on my charges.

Please contact the site owner via the "contact us" page if you have any questions regarding your order.

I need a copy of my receipt/invoice.

Please contact the site owner via the "contact us" page if you have any questions regarding your order.

When will my credit card be charged?

Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

Buyer´s Guide

How do I find my product?

There are three ways to find the item you are looking for.
1) Browse through the stores categories.
2) Use the search tool to find the item through keywords.
3) Browse by brand.

Additional Support

How do I contact you?