Exchange

Important! Any items returned to us without the customer first completing and attaching an Exchange or Refund Request Form will be treated as lost mail. It is the customer’s duty to provide a correct address; to be available to receive the item; and to pay any outstanding taxes or customs fees imposed by your government. We reserve the right to charge further administration fees on such returns before we will resend the item or issue a refund.

We will gladly exchange any of your items to another item of equal or lesser value. All returned / refused / exchange orders will be shipped via Air Express international or Express Australia at a charge of AU$55.00 – which covers the cost of trackable postage & handling, restocking and administration fees. Please choose your sizing and colour carefully to avoid the hassle.
The customer must complete an Exchange Request Form (and return it to us along with any goods received). The item(s) must be returned to us in pristine condition within 30 days of purchase. If the return parcel is lost in transit, we will not issue an exchange as it is the buyer’s responsibility to insure and track the parcel until it is received by us. In the instance of the parcel not being received by us, it is the customer’s liability to provide evidence of the parcel being sent and received by us via courier.

Once all issues are resolved, your exchange will be processed and shipped back to you as soon as possible. Availability applies; delays may occur. Please contact us for further information.

Refund

We stand by our 100% Genuine, made in Australia sheepskin footwear! If you are unfortunate enough to receive damaged, faulty or incorrect items we will gladly offer an exchange or refund. In such cases, the customer must provide evidence (digital photos) and describe the damage or fault before an exchange or refund can be processed. If we deem your boots to be genuinely faulty or damaged on arrival, we will gladly exchange them with a replacement pair and cover the shipping costs.

Please note: all orders submitted to us are final and are subject to our Terms and Conditions of sale. For customers who received faulty or incorrect boots, changed their mind or purchased goods with the assumption they were a different brand*, look or feel or simply unhappy with their purchase, we may offer store credit** for the value of the product (less shipping).
We reserve the right to decide customer eligibility for a refund. If permitted, the customer must complete a Refund Request Form (and return it to us along with any goods received). The item(s) must be returned to us within 30 days of purchase. The process will attract a 20% processing and restocking fee.
If the return parcel is lost in transit, we will not issue an exchange as it is the buyer’s responsibility to insure and track the parcel until it is received by us. In the instance of the parcel not being received by us, it is the customer’s liability to provide evidence of the parcel being sent and received by us via courier.
Please contact us for further information.

Please note: Customers will be refunded the full amount less delivery charge and admin fees.

*Receipt of goods with the assumption they were a different brand, look or feel does not constitute "not as ordered" please contact us via e-mail prior to your purchase if you have any doubts or queries.
** Store credit is valid for 90 days from the time the store credit is issued.

Important! Any items returned to us without the customer first completing and attaching an Exchange or Refund Request Form will be treated as lost mail. It is the customer’s duty to provide a correct address; to be available to receive the item; and to pay any outstanding taxes or customs fees imposed by your government. We reserve the right to charge further administration fees on such returns before we will resend the item or issue a refund.

Order Cancellation
All orders submitted to us are final. Placing an order means you have read and agreed to our Terms and Conditions. Please be aware that your order placement is a legally binding contract wherein you agree to purchase the item of your choice and have your credit card or other account billed by us.
Should you need to cancel your order for any reason, we will be required to charge you administration and restocking fees. All orders that are cancelled prior to the order being processed will incur a 12% cancellation processing fee. All orders cancelled after they have been processed (but yet to be sent out) will incur a 12% cancellation processing fee plus AU$25.00 restocking fee.
All orders sent out cannot be cancelled.

Important! We base our customer enquiry service on the customer providing a working e-mail address, as all correspondence will be via e-mail. If your initial e-mail address changes, please let us know and we will update your details. For further information, please contact us.